UK deliveries are dispatched via Evri, There services have an estimated delivery of 24 or 48 business hours (Monday-Friday), but as we know its not always guaranteed.  All international deliveries are dispatched via DHL Express excluding Republic of Ireland, shipped via DPD. The appropriate charges are applied at checkout for your selected delivery service and country. 

Orders placed before 12pm (GMT) Monday-Friday are usually shipped same day. Returns & Refunds: We are happy to accept returns for a refund within 30 days of purchase. Products must be returned unopened and sealed, in it’s original box, to the address on the packaging slip (listed below).

All returns must be sent via tracked & signed delivery and forward and email the tracking number to info@hemx.co.uk. Once received a refund will be issued. Return to: Unit 31, Richmond Rd, Ipswich, Suffolk, IP1 4DWv